JTB

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  • Sustainability・DEIB

Participation in Initiatives to Promote Sustainability

Sustainability Highlights

CO2 Emissions
Scope / Category FY2022 Actual
Emissions(tons CO2) vs. FY2019
Scopes 1-3 (Total) 1,553,265 33.5%
Scopes 1 & 2 18,872 50.9%
Scope 3

Purchased goods and services

1,534,393 33.4%

Capital goods

Fuel- and energy-related activities not included in Scope 1 or 2

Upstream transportation and delivery

Waste generated by operations

Business travel

Employee commuting

Upstream leased assets

Downstream transportation and delivery

Processing of intermediate goods

Use of intermediate goods

End-of-life disposition of intermediate goods

Downstream leased assets

Franchising

Investments

Workforce Highlights
KPIs FY2022 Actual
Employees 18,663
(Group-wide,as of March 31, 2023)
JTB Group Talent Exchange Program Participants 239
Engagement (Job Satisfaction) 73.3%
Percentage of Female Managers 37.5%
Percentage of Female Employees 62.8%
Gender Pay Gap
(All employees) 59.7%
(Regular employees) 60.6%
(Non-regular employees) 76.0%
Percentage of Employees with Disabilities 2.56%
Biological/Chronological Age Differential (avg) -1.4 years
Total Annual Hours Worked 1,842 hours
Percentage of Employees Working Remotely(at least once a month) 21.0%
Use of Childcare Leave Women 100.0%
Men  43.6% (Avg: 17.7 days)
Governance Data
KPIs FY2022 Actual
Board Size 13
Percentage of Outside Directors 46%
Female Directors 1
Female Executive Officers 3
Percentage of Female Executive Officers 13%
Board Meeting Attendance by Directors and Audit & Supervisory Board Members 98%

Sustainability Priorities: KPIs/Targets/Performance

KPIs & Targets
KPIs FY2023 FY2025 FY2028 Company
More ways to bring people, places and possibilities together... sustainably
Encouraging more Japan inbound visitors to make overnight stays outside Osaka/Kyoto/Tokyo 55% 60% 65% JTB Group
Education/Training Opportunities
Book donations to promote SDGs learning 370 120 150 JTB Publishing
Local sustainability initiatives featured in Rurubu publications 127 148 148 JTB Publishing
Community and corporate sustainability initiatives featured via Web Media 22 30 35 JTB Publishing
Supporting the sustainability efforts of like-minded businesses and communities
Kotozna In-room 70,000 rooms 120,000 rooms 180,000 rooms JTB Group
Contracts to design eco-friendly shops and offices 10 15 20 JTB Group
Sustainable MICE
Content development projects aimed at promoting the preservation of local history/culture and the environment 2 5 10 JTB Group
Business trips (overseas/domestic) tracked and reported for corporate clients 70,000 100,000 150,000 JTB Group
Human Resource Development
Percentage of employees sitting for Sustainability Training (Basic Concepts) 50% 75% 100% JTB Group
Percentage of employees sitting for Sustainability Training (Deeper Dive) 50% 75% 100% JTB Group
Resources, Water & Waste
New Hotel Amenity Recycling Stations 8 60 90 JTB Trading
KPIs/Targets/Performance (FY2022)
KPIs FY2022 Targets FY2022 Actual Company
HR Development
JTB Group Talent Exchange Program Participants 200 239 JTB Group
Work-life Balance Solutions
JTB Group Employee Awareness Survey (Job Satisfaction/Engagement) 80.0% 73.3% JTB Group
Total Annual Hours Worked 1,800 1,842 JTB
Telecommuting Ratio (Employees working from home at least once a month) 20.0% 21.0% JTB
Wellbeing Management
Biological/Chronological Age Differential (avg) -1.3 years -1.4 years JTB Group
Diversity
Percentage of Employees with Disabilities 2.35% 2.56% Applicable Group Companies
Percentage of Female Managers 38.0% 37.5% JTB Group
JTB Group Employee Awareness Survey (Job Satisfaction/Engagement) 80.0% 73.3% JTB Group

Global Sustainability Engagement

External Awards and Recognition

  • EcoVadis (FY2023)

    EcoVadis Sustainability Rating

    JTB Corp. earned a Bronze Medal (top 50% rating) in the 2023 EcoVadis corporate sustainability survey.

    EcoVadis

  • Diversity Management Selection 100 (2015)

    Diversity Management Selection 100 (2015)

    JTB has been recognized by the Ministry of Economy, Trade and Industry of Japan for its success in harnessing workforce diversity to improve organizational performance.

    Diversity Initiatives(English)

  • Outstanding Health and Productivity Management (2023)

    JTB Corp. (including domestic Group companies) was recognized by the Ministry of Economy, Trade and Industry and Nippon Kenko Kaigi for outstanding performance in managing workforce wellness and productivity.

    Enhancing the Health and Productivity Management(English)

  • Kurumin Certification (2020)

     Kurumin Certification (2020)

    The following 5 JTB Group companies have been certified by the Ministry of Health, Labour and Welfare of Japan as parent-friendly employers: JTB Corp., JTB Publishing, JTB Communication Design, JTB Benefits, and I&J Digital Innovation (formerly JTB Information Systems).

    JTB's General Business Owner Action Plan

  • Eruboshi Certification (2020)

    Eruboshi Certification (2020)

    Six JTB Group companies have earned Level 2 or Level 3 Eruboshi certification under the Act on the Promotion of Women's Participation and Advancement in the Workplace.

    JTB Group Companies' Plan for the Promotion of Women's Participation and Advancement in the Workplace.

  • Good Career Company Awards (2020)

    Good Career Company Awards (2020)

    In 2020, JTB was awarded the Good Career Company Grand Prize in recognition of its efforts to cultivate an innovative, independent-thinking workforce through cultural change and HR development.

    HR Development at the JTB Group

  • WTTC Safe Travels Stamp

    WTTC Safe Travels Stamp

    JTB Corp. along with three overseas JTB Group companies have earned Safe Travels certification by satisfying the global health and hygiene protocols established by the World Travel & Tourism Council (WTTC).