Commitment to our Business Partners
The JTB Group aims for mutual prosperity by ensuring fair and open relations with its business partners.
Most of the sites are in Japanese, but some are in English and are marked as (English).
Sharing of attitudes and know-how to customers
In order to improve the quality of services, the JTB Group is strengthening cooperation with its partners and sharing attitudes and know-how regarding businesses.
Sharing service standards
At Look JTB, the Overseas Purchasing Products Division, which is the planning and implementation department of a heartfelt journey, we share with overseas business companies the basic philosophy and philosophy of CS: "We will create our customers' irreplaceable time and moments with the hearts of hospitality unique to the region to thank our customers and smile."
Overseas operating companies have formulated service standards at the front line, such as airport mediation, tour desks, guides, pick-up and pick-up assistance, translating them into local words, customizing them to suit each region, disseminating them, and improving on-site skills. By doing so, we are making daily efforts to encourage our customers to recommend everyone around us. By doing so, we are making daily efforts to encourage our customers to recommend everyone around us.
To higher quality services by sharing skills and information
A scene from a crew service workshop
We hold seminars for business partners in order to provide high-quality services in cooperation with business partners. Conducted liaison meetings for executives targeted at management for bus companies and crew service seminars targeted at bus crew members (guide drivers). We will share information and know-how to improve the quality of our services and strive to increase customer confidence and satisfaction with chartered buses.