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Human Rights

Respecting Human Rights

The JTB Group Policy articulates out our organization's position on human rights issues.
In alignment with the Charter of the United Nations and the Universal Declaration of Human Rights, the JTB Group's policies on human rights require our organization and its employees to respect and defend the rights of all people. We maintain a Zero Tolerance policy for human rights violations, seek to prevent violations across our supply chain, and take prompt corrective action in the event that any potential violation is brought to our attention. We also strive to raise employee awareness through periodic training and compliance quizzes.

Human Rights Policy

Our Human Rights Policy consists of the following three components:

  • Anti-Discrimination and Anti Harassment Policy
  • Anti-Slavery and Human Trafficking Policy
  • Diversity & Inclusion Policy

The JTB Group backs each of these policies with specific commitments.

Commitment to a Positive Work Environment Free of Discrimination and Harassment

JTB will not tolerate any and all forms of discrimination or harassment by and between employees and members of the public. Each and every employee is responsible for maintaining a positive work atmosphere that is free of discrimination and harassment. Employees found to have violated this policy (after appropriate investigation) will be subject to discipline, up to and including immediate termination of employment.

Commitment to a Work Environment Free of Slavery and No Human Trafficking

JTB has a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We expect the same high standards from all of our contractors, suppliers and other business partners.

Commitment to Diversity & Inclusion

JTB is dedicated to fostering, cultivating and preserving a culture of diversity, equity and inclusion. JTB believes that its employees are high-performing individuals who reflect the diversity of the communities where all JTB employees work and live.

Human Rights Awareness
  • Respect for human rights (compliance with international norms)
  • Non-complicity/Compliance/Reparations/Fair Competition
  • Non-discrimination / Equality under the law
  • Access to (legal) remedies
  • Ethical procurement practices (vendor monitoring)
  • Harassment/Abuse
  • Women's rights
  • Child labor (respect for every child's right to an education)
  • Forced labor
  • Occupational safety and health
  • Work hours (mandatory breaks and holidays)
  • Proper working conditions (including access to water)
  • Wages (the right to an adequate standard of living)
  • Freedom of association and collective bargaining rights
  • Rights of indigenous peoples and local residents
  • Consumer welfare (consumer safety and the right to know)
  • Proper management of consumer data
Human Rights Training

As part of its ongoing efforts to familiarize employees with its policies on human rights, the JTB Group administers periodic online training and comprehension checks.

Specific Initiatives：〈 Training and Seminars 〉Compliance Quizzes
In order to ensure the effectiveness of the JTB Group Code of Conduct, the JTB Group periodically administers a 'Compliance Quiz' to its domestic and overseas employees. Beginning in FY2023, the Compliance Quiz is offered twice a year.

June 2023 Compliance Quiz

Participants 14,851
Total No. of Employees 19,641*
Sit Rate 63.7%
The Compliance Quiz is offered in the following languages: English, Japanese, Chinese(simplified/traditional), Korean

*Total number of employees based on J-campus enrollment for domestic employees and HR data for overseas employees


June 2023 Compliance Seminars

Participants 5,005
Total No. of Employees 18,663*
Sit Rate 28.8%
Sit Rate English, Japanese

* Total number of employees based on the corporate website

Sustainability Initiatives
Corporate Governance Assessment
Material Impact