- Sustainability Highlights
- Sustainability Priorities: KPIs/Targets/Performance
- Global Sustainability Engagement
- External Awards and Recognition
Sustainability Highlights
- CO2 Emissions
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Scope / Category FY2022 Actual Emissions(tons CO2) vs. FY2019 Scopes 1-3 (Total) 1,553,265 33.5% Scopes 1 & 2 18,872 50.9% Scope 3 Purchased goods and services
1,534,393 33.4% Capital goods
Fuel- and energy-related activities not included in Scope 1 or 2
Upstream transportation and delivery
Waste generated by operations
Business travel
Employee commuting
Upstream leased assets
Downstream transportation and delivery
Processing of intermediate goods
Use of intermediate goods
End-of-life disposition of intermediate goods
Downstream leased assets
Franchising
Investments
- Workforce Highlights
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KPIs FY2022 Actual Employees 18,663
(Group-wide,as of March 31, 2023)JTB Group Talent Exchange Program Participants 239 Engagement (Job Satisfaction) 73.3% Percentage of Female Managers 37.5% Percentage of Female Employees 62.8% Gender Pay Gap (All employees) 59.7% (Regular employees) 60.6% (Non-regular employees) 76.0% Percentage of Employees with Disabilities 2.56% Biological/Chronological Age Differential (avg) -1.4 years Total Annual Hours Worked 1,842 hours Percentage of Employees Working Remotely(at least once a month) 21.0% Use of Childcare Leave Women 100.0％ Men 43.6％ (Avg: 17.7 days)
- Governance Data
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KPIs FY2022 Actual Board Size 13 Percentage of Outside Directors 46% Female Directors 1 Female Executive Officers 3 Percentage of Female Executive Officers 13% Board Meeting Attendance by Directors and Audit & Supervisory Board Members 98%
Sustainability Priorities: KPIs/Targets/Performance
- KPIs & Targets
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KPIs FY2023 FY2025 FY2028 Company More ways to bring people, places and possibilities together... sustainably Encouraging more Japan inbound visitors to make overnight stays outside Osaka/Kyoto/Tokyo 55% 60% 65% JTB Group Education/Training Opportunities Book donations to promote SDGs learning 370 120 150 JTB Publishing Local sustainability initiatives featured in Rurubu publications 127 148 148 JTB Publishing Community and corporate sustainability initiatives featured via Web Media 22 30 35 JTB Publishing Supporting the sustainability efforts of like-minded businesses and communities Kotozna In-room 70,000 rooms 120,000 rooms 180,000 rooms JTB Group Contracts to design eco-friendly shops and offices 10 15 20 JTB Group Sustainable MICE Content development projects aimed at promoting the preservation of local history/culture and the environment 2 5 10 JTB Group Business trips (overseas/domestic) tracked and reported for corporate clients 70,000 100,000 150,000 JTB Group Human Resource Development Percentage of employees sitting for Sustainability Training (Basic Concepts) 50% 75% 100% JTB Group Percentage of employees sitting for Sustainability Training (Deeper Dive) 50% 75% 100% JTB Group Resources, Water & Waste New Hotel Amenity Recycling Stations 8 60 90 JTB Trading
- KPIs/Targets/Performance (FY2022)
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KPIs FY2022 Targets FY2022 Actual Company HR Development JTB Group Talent Exchange Program Participants 200 239 JTB Group Work-life Balance Solutions JTB Group Employee Awareness Survey (Job Satisfaction/Engagement) 80.0% 73.3% JTB Group Total Annual Hours Worked 1,800 1,842 JTB Telecommuting Ratio (Employees working from home at least once a month) 20.0% 21.0% JTB Wellbeing Management Biological/Chronological Age Differential (avg) -1.3 years -1.4 years JTB Group Diversity Percentage of Employees with Disabilities 2.35% 2.56% Applicable Group Companies Percentage of Female Managers 38.0% 37.5% JTB Group JTB Group Employee Awareness Survey (Job Satisfaction/Engagement) 80.0% 73.3% JTB Group
Global Sustainability Engagement
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United Nations World Tourism Organization (UNWTO)
As an affiliate member of the UNWTO, JTB supports the UNWTO's vision of sustainable global tourism and is committed to the advancement of inclusive, sustainable industry practices.
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UNWTO Global Code of Ethics for Tourism
In 2014, JTB became the first Japanese company to sign the UNWTO Global Code of Ethics for Tourism.
As a socially responsible, sustainability-minded business, JTB adheres to the UNWTO Global Code and listens attentively to the perspectives of travelers, communities, residents, and business partners. -
World Travel and Tourism Council
As a socially responsible, sustainability-minded organization, JTB is working to create stronger communities and a healthier global environment through participation in the advocacy efforts of the World Travel and Tourism Council (WTTC)*.
* WTTC is a global organization that brings together leading players in the travel and tourism sector to promote sustainable industry growth.
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2018 May.
WTTC Buenos Aires Declaration / Endorsement and Efforts to Eliminate Illegal Wild Animal and Plant Trade in Collaboration with WWF -
2018 August.
Actions against Climate Change in Collaboration with UN Climate Neutral Now/UNFCCC -
2019 November.
Promotion of WTTC Seamless and Safe Travel/Face Recognition/Contactless Travel -
2020 March.
WTTC Task Force on Trafficking in Persons/Support and Initiatives to Protect Human Rights and Eradicate Child Labour in Tourism -
2020 May.
Establishment of WTTC Safe Travel Stamps/International Guidelines for New Normal Tourism -
2020 December.
WTTC Inclusion/Diversity/Social Impact Guidelines -
2021 April.
WTTC Cancun Declaration of Women's Initiative to Advance Women in Tourism
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The Code
The JTB Group subscribes to the Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism (The Code).
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Japan CSV Business Development Organization
JTB participates in Japan CSV Business Development Organization initiatives aimed at promoting innovation and solutions to social challenges through the creation of shared value.
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Promoting Rural Revitalization through Telecommuting
In alignment with public policy, JTB endorses telecommuting as a vehicle for promoting rural revitalization.
Commitment to Telecommuting as a Vehicle for Promoting Rural Revitalization
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Global Sustainable Tourism Council (GSTC)
JTB is a proud member of the Global Sustainable Tourism Council, an organization that establishes and manages global standards for sustainable tourism. Under a groundbreaking Memorandum of Understanding, GSTC and JTB are partnering to advance sustainable practices across the tourism sector.
External Awards and Recognition
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EcoVadis (FY2023)
JTB Corp. earned a Bronze Medal (top 50% rating) in the 2023 EcoVadis corporate sustainability survey.
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Diversity Management Selection 100 (2015)
JTB has been recognized by the Ministry of Economy, Trade and Industry of Japan for its success in harnessing workforce diversity to improve organizational performance.
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Outstanding Health and Productivity Management (2023)
JTB Corp. (including domestic Group companies) was recognized by the Ministry of Economy, Trade and Industry and Nippon Kenko Kaigi for outstanding performance in managing workforce wellness and productivity.
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Kurumin Certification (2020)
The following 5 JTB Group companies have been certified by the Ministry of Health, Labour and Welfare of Japan as parent-friendly employers: JTB Corp., JTB Publishing, JTB Communication Design, JTB Benefits, and I&J Digital Innovation (formerly JTB Information Systems).
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Eruboshi Certification (2020)
Six JTB Group companies have earned Level 2 or Level 3 Eruboshi certification under the Act on the Promotion of Women's Participation and Advancement in the Workplace.
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Good Career Company Awards (2020)
In 2020, JTB was awarded the Good Career Company Grand Prize in recognition of its efforts to cultivate an innovative, independent-thinking workforce through cultural change and HR development.
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WTTC Safe Travels Stamp
JTB Corp. along with three overseas JTB Group companies have earned Safe Travels certification by satisfying the global health and hygiene protocols established by the World Travel & Tourism Council (WTTC).
- Sustainability Initiatives
- Material Impact
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・Enriching the Human Experience
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・Nurturing our Surroundings
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・Engaged Partnering
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