Innovative, independent-thinking employees embody the JTB Group's business philosophy by:

• Viewing changes in the market and operating environment as opportunities, identifying challenges, acting swiftly, and continually going one step beyond.
• Taking the initiative to enhance their knowledge and skills, embracing a sense of wonder and curiosity about the future, and pursuing lifelong personal and professional growth.
• Embracing a global perspective, working collaboratively with people of different backgrounds inside and outside our organization, and continually creating new value.

The High-Level Overview of Guiding Principles for DEIB and HR Strategies.

1. Talent Acquisition/Identification
We recruit talent through a wide range of internal and external channels in order to maintain appropriate staffing levels and effective teams.

2. Job/Team Design
We coordinate our staffing levels with our business strategy, track the skills of our employees, and provide a wide range of professional paths and opportunities to support career development.

3. Training and HR Development
We seek to develop a creative and motivated workforce eager to pursue career-long professional development and contribute to the ongoing success of our organization. We actively support the career development efforts of our people and work hard to cultivate a culture of engagement and innovation.

4. HR Programs & Compensation Packages
We offer flexible employment tracks and compensation packages (tailored compensation, meritbased pay, etc.) that promote employee wellbeing, job satisfaction and productivity. We respect the diverse values of our workforce and offer a variety of HR programs to support career mobility (Career Marketplace, etc.)

JTB University, our integrated Group-wide learning platform, helps employees acquire the knowledge and skills they need when they need them. JTB University's unique Learning Management System* facilitates seamless collaboration between training designers, administrators and instructors. Delivering more than 500 training and e-learning courses annually across a variety of online and in-person formats, JTB University supports individualized learning and promotes an organization-wide culture of collaborative, career-long learning.

* Learning Management System: An integrated system for planning, implementing and evaluating organization-wide training and HRD activity.

JTB University：Guiding Principles
To help cultivate an independent-thinking, innovative workforce, JTB University delivers relevant learning content that nurtures professional development.
JTB University supports our organizational development efforts by providing our people with the training they need when they need it and promoting a culture of collaborative, career-long learning.

Specific Initiatives 1： Supporting Skill Development
JTB University offers training opportunities to JTB Group employees all year long across a variety of different online and in-person formats with a primary focus on management training, business development, professional skills, career development, certification acquisition, sustainability training, and destination-specific training.

JTB University Training Stats

Specific Initiatives 2： Career Development Support
The JTB Group offers the following programs and tools to help employees take ownership of their careers.

〈 Career Self-Assessment 〉
We provide systematic, tailored support for the career development efforts of our people, including career design counseling with certified in-house career consultants, career development training tailored to the needs of different career stages, training for managers to better support the selfdirected career development efforts of their teams, and workshops aimed at improving employee work-life balance.

〈 JTB Group Talent Exchange Program 〉
In order to support the self-directed career development efforts of our highly motivated employees, the JTB Group Talent Exchange Program offers unique opportunities to gain professional experience within and outside the JTB organization.

JTB Group Talent Exchange Program

〈 Employee Rehiring 〉
Subject to certain requirements, former JTB Group employees may apply for reinstatement following separation from employment due to childbirth, child/family care obligations, etc.

Specific Initiatives 3： Learning as a Tool for Organizational Transformation

〈 Summer Festival of Learning 〉
Since 2021, the JTB University Summer Festival of Learning has served as an important venue of collaborative learning across the JTB Group. The 2024 Summer Festival - organized around the theme 'Everyone is a Key Player: Connect, Contribute, Create a Brighter Future! ' - featured more than 70 sessions led by JTB Group employees and executives as well as outside lecturers.
Participation in the Summer Festival continues to grow. More than 10,000 colleagues took part in our 2024 program in real-time.

Sustainability is an integral part of the JTB Group's HRD training menu. Select materials are offered in multiple languages.

Targets & Performance

Specific Initiatives 1： Business Sustainability Training
In order to deepen our colleagues' understanding of sustainability and clarify the action needed to support the success of our business and growth strategies, we offer applied sustainability training across Japan for key Group personnel who play a leadership role in our organization's sustainability efforts.

FY2024 Business Sustainability Training: Participation Targets

Specific Initiatives 2： Sustainability Training through JTB University
In order to promote employee awareness and sustainability ownership, JTB University training programs consistently begin with an introduction to the Group's sustainability guidelines.

The JTB Group encourages employees to pursue destination-specific certifications in order to deepen their understanding of the cultural and environmental uniqueness of each destination we serve. We also offer a broad range of training programs aimed at supporting credential acquisition.

Specific Initiatives 1： Credential Acquisition

Specific Initiatives 2： Remote Learning

Targets & Performance

Specific Initiatives 1：I-Work Remote
Allows employees who register a 'preferred domicile' with their employer to work remotely from that location even if assigned a job transfer that would otherwise require physical relocation.

Specific Initiatives 2：Shorter Workweeks
Aimed at accommodating a wider range of work styles, this program allows employees to tailor their schedules by choosing compressed workweeks.

Specific Initiatives 3：Outside Employment Guidelines
To accommodate diverse and evolving values, the JTB Group provides employees with written guidelines on the do's and don'ts of outside employment.

Specific Initiatives 4：Telework
Offers our employees greater flexibility as to where and when they work, allowing them to reduce the time they spend commuting, structure their workday to fit their lifestyle needs, improve efficiency and productivity, and achieve greater work-life balance.

Specific Initiatives 5：Support through Life Events
We offer a variety of programs to help employees navigate major life events including shortened work hours for employees with family care obligations, voluntary relocation in the event of spouse transfers, workplace reinstatement programs, etc.

Specific Initiatives 6：Personal Development Leave
Allows employees to take up to two years of leave to develop professional skills. By supporting employees who take the initiative to acquire experience outside our organization, we seek to accelerate their development as innovative, independent-thinking professionals.

Specific Initiatives 7：Flextime
Gives employees the option of doing away with fixed work schedules while keeping their total annual work hours unchanged. Our flextime program gives colleagues the freedom to set their own work hours between 5:00AM and 10:00PM and create work schedules tailored around operational ebb and flow.

Specific Initiatives 8：Fair Compensation for All Hours Worked
The JTB Group is committed to properly compensating tour guides for all hours worked before, during and after assignments in the field. We also compensate employee travel days as paid work time. By properly tracking and compensating the total number of hours worked by our employees, we are better able to manage workforce health and safety, improve productivity and morale, and reinforce our recruiting and retention efforts.

For the JTB Group to realize further evolution in its next 100 years, it must develop frameworks in which diverse people can gather, interact, and perform to the best of their abilities for the creation of new value in our business domain of "Bringing People, Places and Possibilities Together." To achieve this, qualitative improvements must be made to work styles, and every individual employee will need to raise their productivity. It will also require the generation of resources in the form of time and mental space and the linking of those resources to new business.

In the promotion of such workstyle reform, it is the health of our employees that will form the foundations. The essential driving force for advancing all kinds of Group policies is that all of our employees be in good health.

To continue to grow the company into perpetuity, we will strongly promote, as management strategies, improvements that will address a range of current issues related to employees' health. In other words, we hereby declare the promotion of Wellbeing Management.

A company whose employees perform their work energetically and in good health is a company that is loved and trusted not only by the employees themselves, but also by its customers and society. United as one, let us aim to be a group in which every individual employee is able to work energetically and in good health.

Looking toward a future with an increasingly older, more diverse workforce, our aim is to improve the productivity and creativity of our organization by maintaining and improving employees' health and satisfaction with their work and lives.

Our employees, together with their families and colleagues, strive to maintain healthy habits and are in good physical and mental health.

They lead happy and fulfilling lives, realizing their personal goals in both their professional and private lives.

The company has earned customer satisfaction and social recognition through the highly productive and creative services generated by workplaces that are filled with employees' smiles and vitality.

In anticipation of future increases in health risks resulting from an aging and increasingly diverse workforce, instead of merely managing employees' health primarily through legally mandated actions, we will shift toward the sustainable maintenance and improvement of health that will generate vitality in the organization, driven by the initiative of our employees. To achieve this, we must develop information and mechanisms that will enable the revitalization of workplace communication for the improvement of health, after first ensuring that individual workplaces and employees have a sufficient understanding of the objectives and significance of maintaining and improving health. While forming this kind of organizational culture, by advancing both initiatives to address the Group's health issues and the qualitative improvement of work styles, we will aim to elevate the productivity and creativity of the organization.

We have established a framework in which, under the top executive serving as chief wellbeing officer, HR functions under supervision, the Health Improvement Office, which is the Group's dedicated organization for health matters, the health insurance associations that are in charge of health insurance operations, and other relevant parties collaborate to implement various measures from their respective roles.

With the objective of strengthening their human resources from medium- to long-term perspectives, the individual Group companies share the outcomes of their initiatives over time, based on quantitative indicators for the practice of health management, improvement of productivity, and fostering of motivation for challenge and growth.

We encourage frontline employees to engage proactively in the various measures by clearly articulating and communicating the objectives and significance of each initiative.

Under this promotion framework, the results of the verification of the various measures are reported to the Management Committee on a regular basis.

• 1. Encourage colleagues to play an active role in their own health

  • ・Digital tools help employees monitor and improve their own health (Launched FY2020).
  • ・Wellbeing events
  • ・Analytical health management tools to help managers identify and address concerns within their teams.
  • ・Professional healthcare guidance to help employees prevent obesity and other lifestyle diseases.

• 2. Cultivate a workplace environment conducive to mental and emotional wellbeing

  • ・Timely HR intervention through appropriate monitoring of overtime, absences, etc.
  • ・Use of stress questionnaires to identify and mitigate highstress working conditions.
  • ・Training to support early identification of warning signs and proper stress management.

• 3. Programs and supports to accommodate unique needs and circumstances

Wellness events
Every year, we hold a walking rally and wellbeing quiz to encourage employees to take a greater interest in their own health, based on the result of their annual checkups, and to take proactive steps to improve their lifestyle habits with sound knowledge and goals. 2,958 employees competed for the most steps taken during the walking rally period, using the 'Pep Up' digital wellbeing app, and in doing so, contributed to greater fitness and the popularization of the app.

Mental health education
To help employees maintain and improve their mental health and to equip them with the ability to adapt to their workplaces and jobs, we conduct self-care training for employees, as well as line-care training for new leaders and people in organizational administration positions.

Improvement of workplace environment
Through ongoing activities to improve workplace environments, leveraging the results of group analysis of stress checks, we are working to create workplaces in which our people can continue to work with vitality. Further, mental health counselors provide follow-up interviews and line-care training for high-risk workplaces in an effort to detect people who are struggling mentally early and provide them with psychological support, as well as to resolve workplace issues and concerns.

Promotion of women's wellbeing
It is a fact that women have many opportunities to re-examine their work styles according to their life stage. In light of such changes, we conduct mental health seminars for female employees to ensure that they remain happy with their workplaces that suit their various circumstances, environments, and life events and to help them feel motivated and engaged in their work.

Certification as KENKO Investment for Health Outstanding Organization (large enterprise category)
The JTB Group (18 Group companies in Japan) was selected under the 2024 Certified KENKO Investment for Health Outstanding Organizations Recognition Program, in which the Ministry of Economy, Trade and Industry recognizes companies that are engaging in investment for health.
This program recognizes companies that manage their employees' health strategically from a business-management perspective.
We are now setting our sights on selection as one of the "White 500" enterprises, which are the top 500 companies among the certified outstanding organizations in the large enterprise category.

Certification as "Sports Yell Company"
JTB Corporation and JTB Communication Design, Inc. were certified under the "Sports Yell Company 2024" program conducted by the Sports Agency, which recognizes companies that are actively promoting measures to improve employees' health through sports.
These two companies were recognized for their efforts to firmly establish good exercise habits among Group employees in Japan by increasing the opportunities for exercise. Those efforts include holding a walking rally using the 'Pep Up' wellbeing app and online seminars on strength training that can be performed in small spaces, to mitigate the physical risks associated with sitting at a desk for long periods, mainly targeting people working remotely.

Through numerous initiatives, the JTB Group is working to promoting workplace health and safety.

Specific Initiatives ： Employee Safety & Health Handbook
As part of our efforts to maintain the health and safety of our workforce, the JTB Group provides employees with a handbook of useful information about checkups, fitness, mental and emotional health, overwork, health risks associated with overseas assignments, family/medical leave, and reinstatement.