Guided by a deep respect for the delicate balance of the global ecosystem and an earnest desire to protect and nurture the planet, we seek to use our business as a vehicle for promoting socio-environmental sustainability.
We recognize and seek to conscientiously mitigate the following risks:

Risks Associated with Climate Change

Risks associated with rising temperatures and sea levels as well as the increasing frequency and intensity of natural disasters

Deterioration of Tourism Resources
Shoreline erosion, growing urban tourism risks (storm surge, etc.), coral bleaching, declining snow cover at ski resorts, etc.

General Business Risks
Increasing risk of damage to our physical facilities from natural disasters, lower labor productivity caused by extreme heat, etc.

Additional Risks
Food supply risks, limited availability of local specialty items due to poor harvests

Rising to the Call

• ・Promotion of new destinations to mitigate overtourism
• ・Development of climate-adapted tourism facilities (year-round uses for ski resorts, etc.)
• ・Closer-to-home travel, vacation staggering, etc.
• ・Enhanced itinerary safety, expanded insurance options, etc.
• ・Development of hands-on climate change awareness programs

Risks Associated with Social Change

Traveler reluctance to fly due to concern over CO2 emissions, shifting consumer travel styles and destination preferences, brand reputation risk, higher costs associated with rising fuel prices, supply chain instability, carbon taxes, etc.

Rising to the Call
We work closely with our business partners to reduce energy consumption (fuel efficiency, equipment upgrades) and promote the use of alternative fuels.

KPIs & Targets

The JTB Group has adopted a phased approach to reducing its environmental footprint. We aim to achieve carbon neutrality (net zero greenhouse gas emissions) in our business and supply chain by FY2050.

JTB Group Carbon Neutrality Targets

Medium-term Target：Net zero CO2 emissions by FY2030 (Scopes 1 & 2)

	Unit	FY2023 Actual	FY2024 Target	FY2028 Target
CO2 Emissions (Scope1,2)	t-CO2	18,569	17,700	6,128
CO2 Emissions (Scope1,2,3)	t-CO2	2,388,108	2,867,700	3,490,088

Long-term Target：Net zero supply chain by FY2050 (Scopes 1, 2 & 3)

* Scope 3 Target developed in accordance with guidelines issued by Japan's Ministry of the Environment. Emission calculations include Agent-
　Organized and Tailor-Made tour products. JTB is also pursuing common emission reduction initiatives for Arranged Tours.
* Actual results for FY2019 reflect the latest data for the JTB Group.

FY2023 CO2 Emissions

Scope / Category		FY2023 Actual
		Emissions(tons CO2)	vs. FY2019
Total for Scopes 1-3		2,388,108	52.4%
Scopes 1 & 2		18,569	50.1%
Scope 3	Purchased goods/services	2,369,539	52.4%
	Capital goods
	Fuel- and energy-related activities
	Upstream transportation and delivery
	Waste generated by operations
	Business travel
	Employee commuting
	Upstream leased assets
	Downstream transportation and delivery
	Processing of intermediate goods
	Use of intermediate goods
	End-of-life disposition of intermediate goods
	Downstream leased assets
	Franchising
	Investments

Scope 1 & 2 Initiatives

Power consumption accounts for the bulk of our organization's CO2 emissions. Therefore, we are focusing our Scope 1 & 2 efforts on reducing electricity usage and switching to ecofriendly energy sources.

Specific Initiatives 1：Reducing Power Consumption

In pursuit of our FY2030 targets, we are working to reduce our power consumption by 10% by switching to LED office lighting and equipping our air conditioners with energy-saving ceramic sheets.

Conserving Energy in the Office：
Our lenient summer and winter dress codes (Cool Biz/Warm Biz) help cut CO2 emissions from air conditioning and heating. We also configure our computer equipment to make optimal use of power-saving sleep mode features.
Raising In-House Awareness

JTB received S-class designation from Japan's Agency for Natural Resources and Energy for its FY2022 energy performance based on reporting under Japan's Energy Conservation Act.

Specific Initiatives 2：Converting to Renewables
By FY2030, the JTB Group seeks to fully switch from fossil fuels to renewable energy sources to power its offices.

Scope 3 Initiatives

To help reduce Scope 3 CO2 emissions, we offer our customers an expanding lineup of eco-friendly products and services.

Targets & Performance

KPIs	FY2023 Actual	FY2024 Target	FY2028 Target
Percentage of electric vehicles in forklift fleet	100%	100%	100%

Specific Initiatives 1： 〈 CO2-Responsible Solutions 〉 CO2 Zero Series
The JTB Group's growing lineup of CO2 offset services includes CO2 Zero Travel® and CO2 Zero MICE®.

See Page for more information on CO2 Zero Travel
See Page for more information on CO2 Zero MICE

Specific Initiatives 2： 〈 CO2-Responsible Solutions 〉 CO2 Tracking
We also offer an expanding array of business travel services supported by CO2 tracking and reporting.

See Page for more information on ESG-BTM

Specific Initiatives 3：Forklift Success Story
PULS, a JTB Group company involved in distribution management for the publishing industry, maintains an entirely battery-powered forklift fleet.

Impact on Wildlife

Decline in native wildlife due to invasive species Habitat loss due to construction of hotels, airports, etc.
Declining fish populations due to overfishing and climate change.

Impact on Habitats

Air pollution and atmospheric warming due to fossil fuel combustion
Land devastation from illegal dumping
Deforestation due to unsustainable paper consumption
Marine pollution caused by microplastics and untreated sewage discharge
Ecosystem destruction caused by aquatic hitchhikers.

TNFD Adopter

In order to be successful in growing our business while simultaneously reducing our ecological footprint, we understand the need for a scientifically-based approach to conservation and biodiversity restoration. We are committed to assessing and reporting under the Taskforce on Nature-Related Financial Disclosures (TNFD) framework by the end of FY2025.

• ・Protecting Wild Fauna and Flora
  We comply with international, national and local laws prohibiting the collection and removal of protected species.

• ・Preventing the Spread of Invasive Species
  We comply with quarantine laws as well as rules governing entry to nature preserves and other eco-protected areas.

• ・Promoting Animal Welfare
  Our wildlife viewing experiences are conducted in compliance with local laws.

Waste Reduction Initiatives

Targets & Performance

KPIs	FY2023 Actual	FY2024 Target	FY2028 Target
New Hotel Amenity Recycling Stations	3	20	50

KPIs	FY2023 Actual	FY2024 Target	FY2028 Target
Reduction in Paper Tickets through Use of Digital Ticketing Platforms	9,544,470 tickets	14,730,000 tickets	25,830,000 tickets
Reduction in Printed Vouchers through Conversion to Digital Payment Systems	27,878	47,554	51,473

Specific Initiatives 1：Lodging Industry Amenities: The 3Rs*
Today's travelers are more environmentally conscious than ever before. Many prefer to patronize hotels that demonstrate a genuine commitment to recycling and other sustainable practices. However, no single operator in the lodging industry has the capability to create the infrastructure needed to support the recycling of toothbrushes, hairbrushes and similar such amenities. To overcome this challenge, hotel operators from across Japan's hospitality industry joined forces with amenity manufacturers and distributors in 2022 to create the Amenity Recycling Association (ARA). JTB Trading is actively involved. In 2023, ARA signed a partnership agreement with the Tokyo Metropolitan Government to promote the 3Rs. ARA has since rolled out a broad set of initiatives aimed at promoting horizontal amenity recycling**, including the development of uniform standards for materials used in the manufacture of hotel amenities, compliant resource recovery methods, creation of safe-to-use recyclable amenities, and efficient recovery mechanisms that reduce the burden on hotel operators. A full-scale launch of these initiatives commenced at participating hotels in October 2023.

Through the development and marketing of its Wave Series lineup of original recyclable amenities, JTB Trading is helping to reduce waste and resource consumption in the lodging industry.
* 1：3Rs: Reduce, reuse and recycle
* 2：The use of recycled products to re-create items of the same type.

Specific Initiatives 2：Digital Solutions Help Partners Use Less Paper
Digitization Solutions: Integrated digital ticketing systems like Good Fellows JTB's e-ticketing platform TicketHUB® as well as centralized travel content and reservations management platforms like JTB BÓKUN's use QR codes and other digital technologies to help consumers and businesses reduce reliance on paper.
Payment Solutions: Through digitization, JTB Business Innovators is helping businesses reduce consumption of paper resources by switching to e-vouchers and digital tour enrollment.

Specific Initiatives 3：Raising Employee Awareness
We issue periodic e-mail reminders to our people encouraging them to reduce, reuse and recycle.

Protecting Water Resources

The JTB Group is contributing to the solution of community water resource challenges.

Specific Initiatives：Potable Water in the Philippines
Our business depends on a vibrant global environment and the ongoing availability of a wide range of regional resources. As part of our efforts to promote sustainability at the local level, JTB is supporting efforts to provide safe drinking water to residents of Tagum on the island of Mindanao in the southern Philippines through a project that uses a containerized water filtration system to produce potable water. This initiative supplied 34,296 liters of drinking water in 2023.