JTB

  • Our Story
  • Our Business
  • Sustainability・DEIB

The Value Creation Process at JTB

We strive to foster peace and global interconnectedness through the creation of opportunities for meaningful human interaction.
We strive to foster peace and global interconnectedness through the creation of opportunities for meaningful human interaction.
JTB
Travelers
Communities
Businesses
Travelers
Communities
Businesses
Tourism Strategy
Area Solutions Strategy
Business Solutions Strategy
Global and inbound to Japan
DEIB
Compliance
Corporate governance
DX
Sustainability
Management Priorities that Support Our Business
Making Life More Fulfilling
Creating a Better Society
Protecting the Earth
Making Life More Fulfilling
Creating a Better Society
Protecting the Earth
Making Life More Fulfilling
Excitement
Physical/Mental Wellbeing
Learning
Making Life More Fulfilling
Excitement
Physical/Mental Wellbeing
Learning
• Stepping out of the Ordinary • Leisure/Fun/Relaxation • Rejuvenation • Human Connections
Excitement
Physical/Mental Wellbeing
Learning
Learning
• Stepping out of the Ordinary • Leisure/Fun/Relaxation • Rejuvenation • Human Connections
• Dining • Exercise • Contact with Nature • Wellness
Physical/Mental Wellbeing
Learning
Excitement
Excitement
• Dining • Exercise • Contact with Nature • Wellness
• Culture/History • Nature/Environment • Kindness/Compassion • Intellectual Curiosity
Creating a Better Society
Innovation
Peace & Culture
Economy
Creating a Better Society
Innovation
Peace & Culture
Economy
• Value through Connections • Anywhere/Anytime Collaboration • Enhanced CX Powered by the Human Element
Innovation
Peace & Culture
Economy
Economy
• Value through Connections • Anywhere/Anytime Collaboration • Enhanced CX Powered by the Human Element
• International/Interregional Understanding • Respect for Cultural Diversity • Cultural Preservation/Perpetuation • Creating a safer, more peaceful world
Peace & Culture
Economy
Innovation
Innovation
• International/Interregional Understanding • Respect for Cultural Diversity • Cultural Preservation/Perpetuation • Creating a safer, more peaceful world
• Local Economic Revitalization/Employment • More Visitors/More Visibility • Higher Productivity thru DX
Protecting the Earth
Harmony with Nature
Environmental Sustainability
Environmental Security
Protecting the Earth
Harmony with Nature
Environmental Sustainability
Environmental Security
•Nature Conservation • Biodiversity Preservation • Environmental Improvements
Harmony with Nature
Environmental Sustainability
Environmental Security
Environmental Security
•Nature Conservation • Biodiversity Preservation • Environmental Improvements
• Greenhouse Gas Reduction • Circular Economy • Sustainable Agriculture/Fisheries/Forestry
Environmental Sustainability
Environmental Security
Harmony with Nature
Harmony with Nature
• Greenhouse Gas Reduction • Circular Economy • Sustainable Agriculture/Fisheries/Forestry
Harmony + Sustainability • Climate Disaster Risk Reduction • Eliminate Water Shortages • Reduce Pollution

Approach to
Value Creation

Pioneering ways to bring people,
places and possibilities together
in a new era.

Approach to
Value Creation

At the JTB Group, value creation is rooted in Connecting, Creating and Contributing.

Creating a brighter tomorrow.

Bringing People,
Places and Possibilities
Together

We sustainably create value,
foster engagement and build connections between people, destinations,
and organizations by harnessing
the power of partnering,

Bringing People,
Places and Possibilities
Together

the warmth of a human touch and robust digital underpinnings. Our Business →

Three Key Dimensions

The JTB Group's business is aimed at
maximizing value across
three dimensions.
Through our business,
we seek to make the world a better,
more sustainable place.

Making Life
More Fulfilling

We help people live life more fully, experience excitement and meaning, pursue learning,
and improve their physical and mental wellbeing.

Excitement 』

『 Physical / Mental Wellbeing 』

Learning 』

Creating a Better Society

The connections we create
make the world a better place...
sparking innovation,
boosting the economy, and
contributing to world peace.

Innovation 』

Peace &
Culture 』

Economy 』

Protecting the Earth

By bringing people in contact with
nature, we help foster environmental respect, harmony and sustainability... contributing to the health of the planet.

Harmony with Nature 』

Environmental Sustainability 』

Environmental
Security 』

The way we are

We have been creating
"valuable encounters" with
our customers for 110 years.
Here are some examples of the
JTB Group's growth over the years. 110th History →

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