The JTB Way
The JTB Group Mission
We strive to foster peace and global interconnectedness through the creation of opportunities for meaningful human interaction.
Our Promise to the Customer
We provide excitement and unforgettable experiences to our customers through the creation of opportunities to explore and experience the Earth’s majestic beauty and humanity’s rich historical and cultural heritage.
To our customers we owe our first 100 years of success. We continue to build on that success by delivering products, services and solutions that surprise and delight.
Our Business Domain
Generating value through creative exchanges
We create a worldwide array of opportunities for meaningful human interaction and deliver excitement and unforgettable experiences to our customers through unrivaled solutions (products, services, information and systems).
The JTB Way
Perfect moments, always
(1)Commitment to Customer Satisfaction
We seek to achieve unsurpassed levels of customer satisfaction by understanding the needs of our customers and consistently exceeding their expectations.
(2)Responsibility to Stakeholders
We satisfy our stakeholders by creating enhanced corporate value through continuous innovation.
(3)Fair Dealing with Business Partners
We strive for fairness and Win-Win outcomes in our relationships with our business partners.
(4)Employee Initiative and creativity
Our employees actively tap their unique talents and strengths to generate additional value.
Through equitable and transparent corporate practices, we contribute to the development of the communities in which we operate.
We care deeply about the Earth’s environment and humanity’s rich cultural and historic diversity.